Right of Withdrawal (EU Consumer Rights)

Customers have the right to withdraw from the purchase within 14 days without giving any reason.

The withdrawal period expires 14 days after the day the customer receives the goods.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

To exercise this right please contact us:

Email: info@iwera.eu
You may also use the model withdrawal form below, although this is not obligatory.

Return Conditions

Returned items must be:

• unused
• undamaged
• in original packaging

The goods must be returned without undue delay, and no later than 14 days from the day you notify us of your withdrawal from the contract.

Address for Returns:

Komal Arvindbhai Gohil
Pujmanové 1583/52
14000 Prague 4 – Nusle
Czech Republic

Return Shipping Responsibility

The consumer bears the direct cost of returning the goods unless otherwise agreed.

Why We Offer Returns

At IWERA, we understand that sometimes a piece doesn’t meet your expectations when it arrives, or you may change your mind. Our return policy builds trust and ensures you can shop confidently, knowing you have options if something isn’t quite right.

Starting a Return

1. Contact our customer service team within 14 days of delivery via email at info@iwera.eu 
2. Providing a reason for return is optional and not required by law
3. Receive your prepaid return shipping label (where provided)
4. Pack the item securely in its original packaging with all certificates and accessories
5. Ship the item back to us using the provided label or agreed return method

Processing Time

Returns may be inspected within 2-3 business days of arrival at our facility.

Refunds will be issued within 14 days after we receive the returned goods or proof that the goods have been sent back.

We may withhold the refund until the returned goods are received.

International Returns

For non-EU orders, customers are responsible for return shipping costs and any customs duties.

Exchanges

Exchanges are offered subject to availability. Any price difference must be paid.

Final Sale Items

Items marked as “Final Sale” do not affect statutory consumer rights under EU law.

Custom-made or personalized items may be excluded from the right of withdrawal in accordance with applicable law.

Warranty Policy (Statutory Legal Guarantee)

All IWERA products are covered by a 24-month statutory legal guarantee under EU and Czech law.

Warranty Exclusions (Where Legally Permitted)

Normal wear and tear, chemical exposure, loss or damage due to accidents, and unauthorized modifications or repairs are not covered, where legally permitted.

Damaged or Defective Items

If your jewelry arrives damaged or defective, contact us immediately with photos. We will arrange a free return and send a replacement or full refund.

Complaints & Dispute Resolution

Czech Trade Inspection Authority (ČOI)

https://www.coi.cz

EU Online Dispute Resolution platform:

https://ec.europa.eu/consumers/odr