Shipping Policy
General Information
This Shipping Policy explains how IWERA JEWEL processes and delivers orders placed through our online store.
We aim to ensure that your jewelry is delivered safely, securely, and in a timely manner.
Order Processing Time
Orders are typically processed within 10 business days after payment confirmation.
Orders are not shipped or delivered on weekends or public holidays.
During peak periods or promotions, processing times may be slightly longer.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information where available.
Shipping Destinations
We ship to:
European Union countries
Selected non-EU international destinations
If your country is not available at checkout, please contact us before placing an order.
Shipping Methods & Delivery Time
EU orders: approximately 14 - 20 business days
Non-EU international orders: approximately 14 –20 business days
Delivery times are estimates and may vary depending on the destination and carrier.
Delivery times do not include order processing time.
Shipping Costs
Shipping costs are included in the final price displayed at checkout. No additional shipping fees will be charged unless otherwise stated.
Customs, Duties & Taxes
For deliveries outside the European Union:
Customs duties, import taxes, and other fees may be charged by local authorities.
These charges are not included in the product price or shipping cost.
IWERA JEWEL is not responsible for delays caused by customs clearance.
Order Tracking
Where tracking is available, you will receive a tracking number once your order has been shipped.
Please allow up to 24 hours for tracking information to become active.
Delivery Issues
Incorrect Address:
Please ensure that all shipping information is accurate at checkout.
IWERA JEWEL cannot be held responsible for delivery issues caused by incorrect or incomplete addresses.
Lost or Delayed Shipments
If your order appears to be lost or significantly delayed, please contact us and we will assist in investigating the issue with the carrier.
Shipping Risk and Delivery Responsibility
The seller bears the risk of damage or loss of the goods until the consumer or a third party indicated by the consumer takes physical possession of the goods.
IWERA JEWEL is responsible for delivering the goods in proper condition.
Once the goods are delivered to the customer, the risk transfers to the customer.
Damaged Packages
If your package arrives visibly damaged, please document the damage and contact us immediately upon receipt.
This does not affect your statutory rights regarding defective goods.
Contact
For any questions regarding shipping or delivery, please contact us at:
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