Shipping Policy

This Shipping Policy explains how IWERA JEWEL processes and delivers orders placed through our online store.

We aim to ensure that your jewelry is delivered safely, securely, and in a timely manner.

Orders are typically processed within 10 business days after payment confirmation.

Orders are not shipped or delivered on weekends or public holidays.

During peak periods or promotions, processing times may be slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information where available.

We ship to:

European Union countries

Selected non-EU international destinations

If your country is not available at checkout, please contact us before placing an order.

EU orders: approximately 14 - 20 business days

Non-EU international orders: approximately 14 –20 business days

Delivery times are estimates and may vary depending on the destination and carrier.

Delivery times do not include order processing time.

Shipping costs are included in the final price displayed at checkout. No additional shipping fees apply.

For deliveries outside the European Union:

Customs duties, import taxes, and other fees may be charged by local authorities.

These charges are not included in the product price or shipping cost.

IWERA JEWEL is not responsible for delays caused by customs clearance.

Where tracking is available, you will receive a tracking number once your order has been shipped.

Please allow up to 24 hours for tracking information to become active.

Incorrect Address:

Please ensure that all shipping information is accurate at checkout.

IWERA JEWEL cannot be held responsible for delivery issues caused by incorrect or incomplete addresses.

Lost or Delayed Shipments:

If your order appears to be lost or significantly delayed, please contact us and we will assist in investigating the issue with the carrier.

If your package arrives visibly damaged, please document the damage and contact us immediately upon receipt.

This does not affect your statutory rights regarding defective goods.

For any questions regarding shipping or delivery, please contact us at:

info.iwera@gmail.com